My friends recently found themselves in a bind when their fridge died just days before a big gathering.
After a series of frustrating phone calls and a repair service that seemed more interested in upselling than fixing, they were left with spoiled food and a hefty bill.
Hearing their horror story got me thinking: if they struggled to find someone reliable, there must be others out there facing the same dilemma.
So, I rallied the rest of the Auckland Magazine team to help me research various fridge repair companies, gather reviews, and conduct interviews for genuine insights.
After our meticulous vetting process, here’s who made it to our list!
How much does it cost to get a fridge repaired in Auckland?
It costs at least 150 NZD for a basic fridge repair in Auckland.
The cost may vary depending on the type of repair work needed, any replacement parts, and more.
How We Chose
1. Norwest Appliance Services

Address: 5C Mihini Road, Henderson
Contact details: +64 9 833 4702
Operating hours: Monday to Friday – 8 AM to 4:30 PM
North Appliance Services specialises in a wide range of brands, including Bosch, Electrolux, and Fisher & Paykel. This makes them a versatile choice for many households.
In our interviews with their clients, we found that their fridge repair process was generally straightforward and hassle-free. Many appreciated the prompt arrival of their technicians, who diagnosed the problem quickly.
For those dealing with a faulty compressor, the staff wasted no time in getting to work on the replacement. This demonstrated their commitment to ensuring everything was back in working order soon.
Others also valued the additional tips provided on maintaining their fridges to prevent future issues.
However, North Appliance Services does charge a fixed travel fee on top of the repair costs.
Would use this company again
“Got recommended to them by Harvey Norman and am glad that they did. Had a fridge and freezer that was not cold anymore and they arranged for someone to come by the following day. Wolf was fast, professional and worked quickly. Labour cost was $17+GST per 10 minutes so I appreciate that he did the job efficiently and charged accurately too. He also explained clearly what went wrong and what needs to be fixed. Would use this company again if another appliance breaks.”
–Jason Yeoh, Google Reviews
Very pleased with the service
“Norwest is an easy company to deal with which is not always the case now days. Our fridge had failed so we needed a prompt response time to resolve this. Geoff was professional, he had the parts in his vehicle and the repairs were completed at a fair price. Very pleased with the service.”
–Andrew Holden, Google Reviews
2. SOS Appliance Repairs

Address: 43A Fratley Avenue, Farm Cove
Contact details: +64 9 576 1515
Operating hours:
- Monday to Friday – 8 AM to 5:30 PM
- Saturday – 8 AM to 12:30 PM
SOS Appliance Repair is super efficient and professional every time they fix a fridge.
Many customers mentioned that the tech shows up right on the dot, is super polite, and dives straight into the work. As a result, they’re perfect for those seeking a simple, no-fuss service.
Several clients we interviewed, whose fridges had a clogged defrost drain, were delighted that the technician didn’t just clear the clog. Instead, he conducted a complete maintenance check of their fridges as well.
Moreover, some noted that even when water spilled out, the technician cleaned it all up. Leaving everything neat and tidy is always a nice bonus for us.
The only complaint we heard is that it’s tough getting in touch with them to schedule an appointment. Calls went to voicemail, making it feel like they were playing phone tag.
So professional and such in-depth knowledge
“Amazing !! Had a leak from our fridge and woke up with water going all over our kitchen floors. Vance managed to re work his day to help us at our time of need. A huge thank you. So professional and such in-depth knowledge of the appliance. Just so impressed. Thank you”
–Fe H, Google Reviews
He came within 2 hours
“Was so relieved to find Vance when our fridge broke down – he came within 2 hours despite a very busy schedule and fixed it no problems, explaining what was going wrong and what to try next time. Thank you!”
–Jenny Sahng, Google Reviews
3. Harbour Appliance Services

Address: 34 Fitzherbert Avenue
Contact details: +64 800 532 823
Operating hours: Monday to Friday – 8 AM to 4:30 PM
Harbour Appliance Services fixes broken fridges of popular brands like Samsung, LG, and Maytag. Plus, they back their workmanship with a 12-month guarantee.
In our interviews, everyone raved about the technician showing up on time and being super friendly.
For several clients, the tech popped open the fridge, did a little poking around, and quickly diagnosed that the thermostat was the culprit. Yes, it was that easy!
However, this isn’t always the case. It took a few hours for some people to get a diagnosis of what’s wrong with their fridge.
On the plus side, the tech replaced the thermostat, recalibrated the temperature settings, and even cleaned the coils.
Some also hit a snag when it came to payment. They mentioned that they were initially quoted one price over the phone; unfortunately, the bill was higher than expected when the repair was completed.
It turns out there was a slight overcharge for labor fees.
Polite, respectful and value for money
“We had Harbour Appliance Services out to ours today to sort out our F&P fridge freezer that I had made a hash of DIY’ing.. Connor had it sorted in no time. Polite, respectful and value for money. Will definitely use them again!”
–Fraser Gates, Google Reviews
Affordable price and good communication
“Affordable price and good communication, honest to deal with customers requests. We are happy with the result of our fridge . Parts was also quickly arrived and installed back to our fridge😁 .. Thank you so much Harbour Appliances Service.. 👍”
–Alix B, Google Reviews
4. ABS Refrigeration

Address: 23 Blundell Place, Birkenhead
Contact details: +64 274 758 689
If you find yourself in need of fridge repair, particularly with older models, give ABS Refrigeration a call. They’ve been fixing fridges for over 35 years!
They specialise in vintage and imported units, which is a rarity in today’s market.
From the moment you call, the staff is friendly and knowledgeable. They really take the time to understand your situation.
Many customers mentioned that scheduling an appointment with them is easy too.
On repair day, the technician is extremely thorough. He takes the time to explain everything, which makes people feel like they’re part of the process.
Just a heads-up: while their repairs are quick, a few customers said that any needed parts took a bit longer to arrive than expected.
Great person
“Great person! Even he could not have the parts to repair my fridge, he helped me through the phone free of charge to identify it.
Great guy”
–U J, Google Reviews
Service was above and beyond expectation
“Service was above and beyond expectation. Very helpful and lovely to deal with. Highly recommended!”
–Ingrid Galloway, Google Reviews
5. Apex Appliance Repair Services Ltd

Contact details:+64 21 296 3867
Operating hours:
- Monday to Friday – 7 AM to 6 PM
- Saturday – 7 AM to 1 PM
Apex Appliance Repair specialises in repairing fridge brands like Ariston, Westinghouse, and Simpson.
From the outset, many customers appreciated their customer service. The staff walked them through the initial diagnostic process, ensuring they understood what was happening with their fridge.
Once you schedule the repair, you can expect a technician to assess your situation promptly. Many customers mentioned that the technician not only fixes the immediate problem but also takes the time to check for any other potential issues.
The only complaint we’ve heard is that the technician sometimes arrives a bit late.
Fabulous service
“Super fast service. Fixed our fridge freezer straight away and ordered new seals which were fitted the following day. Fabulous service and highly recommend.”
–Jeanette Meehan, Google Reviews
All fixed by 9.50am
Found my fridge not working first thing this morning. All fixed by 9.50am. Thanks so much now I can get on with my day.
–Just Enough, Google Reviews