Amelia WilliamsMy neighbour recently had a self-accident, leaving him with a few injuries and a wrecked car. The repairs and hospital bills could’ve easily cost him a fortune, but he thankfully had good insurance to cover most of it.
It made me realize just how unpredictable life can be, and how one bad day could easily wipe out your savings without the right cover. Still, the idea of wading through plans, policies, and fine print on my own felt overwhelming.
So I started looking into insurance brokers in Auckland. I looked for brokers who could cut through the confusion, compare plans, and match me with the right cover for my needs.
Here are the ones that stood out during my research.
How much do insurance brokers charge?
Insurance brokers don’t charge for their service, but they get commissioned (10% – 25% of the base premium amount) after you sign up for a policy. Also, some companies may charge an additional fee for some plans, like fire and general policies.
1. PIC Insurance Brokers
Address: 3/15 Accent Drive, East Tāmaki
Contact Details: +6492745751
Operating Hours: Monday – Friday: 8:30 AM – 5:00 PM
PIC Insurance Brokers is a reputable company headed by Mike Garner. They’ve been serving clients since 1989, which speaks to their experience in the industry.
I like that they offer personal insurance. That includes car, rental property, and travel insurance. For me, it’s important to have an insurance broker covering different products for convenience (no broker hopping in case I need another coverage).
I’m also interested in the life and health insurance they offer since it includes some great products like trauma and total and permanent disability. I think it’s helpful not just for me but for my family as well.
I talked to some of their clients, and many shared that the team is responsive. For me, this is a big plus because I want a broker whom I can raise questions to and who can respond quickly. That means they value my time.
Also, a previous client shared that the team helped him with his vehicle insurance claim. A few more customers said that they had a smooth claiming process. I like brokers who really work to get your claim, not just someone who disappears when it’s time to claim.
However, a couple of their clients shared that some of their brokers fail to disclose some policy options and forget to lodge the policy with them.
Outstanding experience
“My experience with PIC insurance brokers has been outstanding, thanks a million to our claims specialist Tharun, who made the whole process so easy. His communication skills were excellent since day one, and very prompt responses to my emails. Thank you, Tharun, you were absolutely amazing throughout our claim, and we appreciate your help.”
-Ms. Priya Mudaliar, Google Review
Fantastic service
“I had Prerna from PIC help me through a claim. The process took months after a battle with the insurance provider, but Prerna was fantastic batting in my corner as hard as she could. It shows how valuable it is to have a good person representing you in a niggly insurance claim.”
-Mr. Nicholas Groenewegen, Google Review
2. Marsh Auckland
Address: PwC Tower 15 Customs Street West
Contact Details: +6499283000
Operating Hours: Monday – Friday: 8:30 AM – 5:00 PM
Marsh is a team of brokers who have different branches, making them really accessible to a lot of people.
One thing I learned about Marsh is that they’re focused on helping businesses and entrepreneurs find the right insurance. So, if you’re looking for personal insurance, they’re not for you.
But if you’re looking for business and commercial property insurance solutions, they’re most likely your best bet. For instance, if you have a marine business, like one of their previous client, they can help you get the right policy.
Their brokers’ expertise in local businesses is impressive, especially when it comes to helping plumbers and electricians find good coverage.
While they’re very selective about their clients, they ensure great attention to detail and more focused service to the ones they currently serve.
Also, despite their limited services, I appreciate their payment flexibility. Through their insurance premium funding service, customers can spread out the cost over monthly payments instead of paying it whole at once.
This could help small business owners who want to get protected in an affordable way.
Excellent advice and service
“I have had an excellent experience with Chris O’Connor. He has provided me with excellent advice and service with both our marine business and personal insurance. Highly recommended.”
-Mr. Charlie, Google Review
Quotes delivered on time
“Dealing with Carene Bezuidenhuot is a pleasure. She goes out of her way to help, and the quotes are always delivered on time.”
-Ms. Wendy Baker, Google Review
3. Bailey’s Insurance Brokers
Address: 9/35 Apollo Drive, Rosedale
Contact Details: +6494448860
Operating Hours: Monday – Friday: 8:30 AM – 5:00 PM
Bailey’s Insurance Brokers could be your next insurance broker, having proven their expertise in the industry since 1986.
What I like about this company is that they have a comprehensive list of insurance solutions. Talk about house and contents, business, and life and health insurance? They have it.
The best part is that they have dedicated brokers. For instance, they have marine, commercial, and domestic brokers. This is good news because it means they’re experts in handling insurance options for clients in specific fields.
Surprisingly, they even have boat insurance brokers, which a previous client praised for their thorough coverage and protection. Not all brokers offer this type of product, so this is an additional point for Bailey’s.
Service-wise? I heard that one of their brokers, named Carolyn, responds promptly and professionally through emails. One client praised Carolyn for giving her quotes quickly for her new policies—good thing to know and a nice broker to have.
I also appreciate their flexible payment options, especially the ability to pay premiums monthly. It’s a big help for those who want solid protection without a heavy upfront cost.
The only thing I think this company is lacking is their number of brokers. They don’t have many brokers, so they can get pretty busy at times.
Client-focused and professional
“I worked with Carolyn Sherwen on quotes for new policy. She was very client-focused, responded quickly and professionally to my emails and questions, and provided the advice and information that I needed. I would recommend her as a broker.”
-Ms. Denise Cutler, Google Review
Excellent service
“Have changed to Baileys about a year ago now, and they have been nothing but excellent. Changing over to Baileys was super straightforward; they were quick to reply to email, etc. Just called them this week about an event I didn’t submit about 6 months ago, and they sorted it within 48 hours. Could not be any better.”
-Mr. Dan Saxon, Google Review
4. Elan Insurance Brokers
Address: 1 George Street, Newmarket
Contact Details: +6492684140
Operating Hours: Monday – Saturday: 9:00 AM – 7:00 PM
Elan Insurance Brokers is composed of three insurance brokers and advisers. The team is led by Richard Pykett, with 35 years of experience in the insurance industry.
I’ve done my research about their small team. Many of their previous clients are happy with their brokers, like Oliver, who helped clients set up life insurance based on their priorities and circumstances at the moment.
Another client also praised Elan’s accessibility. He’s out of the country but was able to get tailored insurance. He noted that they’re based in NZ but work overseas, so it’s perfect for those who are far but want to get protected.
Speaking of accessibility, another thing that caught my attention is that they offer consultation and application via video call. For me, it’s nice to have this flexible communication, especially for busy people like me.
Another thing that stood out is that they have a pretty nice list of insurance solutions. They have life insurance, income protection, and redundancy insurance. This is ideal for employees who have lost their jobs and want to get a replacement paycheck.
Outstanding communication
“Working with Oliver from Elan Insurance was a breeze. He worked out the details that best suited my situation and delivered. His communication was outstanding, and being able to relate on a personal level was great. I would highly recommend using Oliver for any of your insurance needs.”
-Mr. Jake Smith, Google Review
Fantastic and helpful brokers
“Elan Insurance Brokers were fantastic throughout the whole process. Oliver was very helpful and took the time to explain all our health insurance options. He patiently answered all our questions and made everything feel simple and stress-free. I’d definitely recommend them to anyone looking for reliable and friendly insurance advice.”
-Ms. Shetu Kasundra, Google Review
5. Rothbury Insurance Brokers
Address: HSBC Tower Level 25/188 Quay Street
Contact Details: +64800326753
Operating Hours: Monday – Friday: 8:30 AM – 5:00 PM
Rothbury Insurance Brokers is one of the companies that has multiple branches, including one in Auckland. They also offer insurance solutions in Asia and the South Island, which speaks to how reputable they are.
I like the broad services they have separated into three categories. They have business, specialty, and personal insurance. So, whether you’re a business owner or just someone looking for travel or vehicle insurance, they can help you.
Payment-wise? No worries. You can pay them weekly, fortnightly, or monthly if you’re having a cash flow challenge at the moment. For me, the flexibility makes insurance more accessible to everyone, especially for employees.
I interviewed some of their client to be sure as well. One said that their broker, Sheldon, helped him get business insurance and sorted the insurance for a trust he used to work for.
Another client highlighted that the team helped her manage her policies while being overseas. This is a big PLUS for us since it speaks to how accessible and helpful the team is.
Positive experience
“Our experience with Rothbury’s and our broker Kane Moynihan has been extremely positive. He is easy to communicate with, and any insurance we need sorted is done quickly and efficiently. I highly recommend Kane and Rothbury.”
-Ms. Jill Lonsdale-Cooper, Google Review
Well-informed and professional
“We have found Adrienne to be helpful, well-informed and professional in our dealings with her around our various insurance requirements. We recommend Adrienne, she’s great!”
-Ms. Amanda Easterbrook, Google Review
